Level 1 IT Service Desk Specialist - Managed Services Provider (On-Site)

Join Carabao Cloud Solutions as a Level 1 IT Service Desk Specialist and become the first point of contact for resolving technical issues in a dynamic, cloud-first environment. This on-site role in Canggu, Bali, Indonesia offers the opportunity to work with cutting-edge technologies and contribute to a growing team. As a Level 1 IT Service Desk Specialist, you will be the primary contact for end-users, providing timely and efficient support to ensure seamless operations.

Carabao Cloud Solutions is a leading Managed Services Provider (MSP) specializing in cloud solutions. We are committed to delivering high-quality IT services to our clients, and we are looking for a dedicated and proactive Level 1 IT Service Desk Specialist to join our team in Canggu, Bali. In this role, you will be responsible for providing first-line technical support, troubleshooting issues, and ensuring that our clients' IT environments are running smoothly.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to end-users, ensuring their IT environments are running smoothly.
• Troubleshoot and resolve technical issues using tools such as ServiceNow, Zendesk, and other ticketing systems.
• Document and escalate complex issues to the appropriate teams for further resolution.
• Monitor and maintain IT systems to ensure optimal performance and availability.
• Collaborate with cross-functional teams to implement and support new technologies and solutions.
• Conduct regular system checks and updates to ensure compliance with security and performance standards.
• Provide training and guidance to end-users on best practices for using IT systems.
• Participate in on-call rotations to ensure 24/7 coverage for critical issues.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support or a similar role.
• Strong knowledge of ITIL frameworks and best practices.
• Proficient in using ServiceNow, Zendesk, or other ticketing systems.
• Familiarity with cloud technologies such as AWS, Azure, or Google Cloud Platform.
• Excellent communication and problem-solving skills.
• Ability to work well under pressure and meet tight deadlines.
• Strong team player with a collaborative approach to problem-solving.

🛠️ Keahlian

Lowongan Terkait